Job Description: Human Resources (HR)

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
• At least five years of relevant HR experience, ideally in e-commerce, BPO, or a fast-growing service-based organization.
• Hands-on knowledge of HR operations, employment compliance, and employee lifecycle management.
• Good understanding of applicable labor laws, employment regulations, and workplace policies.
• Ability to manage employee concerns, workplace disputes, grievances, and disciplinary matters professionally.
• Experience developing employee engagement activities and supporting a healthy workplace culture.
• Familiarity with recruitment coordination, new employee orientation, onboarding, and personnel records.
• Practical experience with attendance tracking, leave administration, and HR information systems.
• Strong communication, interpersonal, coordination, and leadership skills.
• Ability to handle confidential employee information and sensitive situations responsibly.
• Excellent organizational skills, attention to detail, and a practical approach to problem-solving.
• Comfortable managing multiple HR priorities in a busy operational environment.

Key Responsibilities

• Manage daily HR activities and ensure that internal processes run efficiently across the organization.
• Monitor compliance with applicable labor laws, employment regulations, and company policies.
• Review and maintain HR policies, procedures, and employee guidelines in line with business requirements.
• Address employee complaints, workplace conflicts, disciplinary issues, and other employee relations matters.
• Support a respectful and productive work environment through employee engagement and workplace improvement initiatives.
• Coordinate employee lifecycle activities, including onboarding, confirmation, internal transfers, and separation.
• Keep employee files, HR databases, and employment documentation accurate, organized, and confidential.
• Oversee attendance records, leave requests, and compliance with workplace procedures.
• Work closely with hiring managers to support recruitment activities and ensure a smooth joining process for new employees.
• Gather employee feedback, identify workplace concerns, and recommend ways to improve satisfaction and retention.
• Advise managers on HR procedures, performance-related matters, and appropriate approaches to employee issues.
• Collaborate with senior management on people-related strategies that support organizational objectives.
• Prepare HR reports and monitor key indicators, including turnover, workforce trends, attendance, and compliance.
• Assist in planning training sessions, employee development activities, and people management initiatives.
• Communicate HR policies, company announcements, and important organizational updates clearly to employees.

About the Role

This position is suited to an experienced HR professional who can manage core HR functions, support employees and managers, maintain regulatory compliance, and contribute to a positive and productive workplace. The successful candidate will combine practical HR knowledge with sound judgment, strong communication, and a commitment to continuous improvement.